The bottom line on client analysis

Software and consulting firm Redwood Analytics examined client "realization" rates -- the percentage of normal fee rates received -- for 16 law firms and saw room for improvement. Client analysis technology can improve realization, raising a firm's bottom line -- but getting the data requires overhauls not only in IT, but also in accounting and financial analysis. Perfecting client analysis means hard work, whether building a system from scratch or integrating new software with an existing system.